Legal
Refunds and cancellation
What applies if you are not satisfied, want to cancel or stop.
This is a translation. If the English and Swedish versions differ, the Swedish version applies.
Right of withdrawal
Our services are sold to businesses, so the statutory consumer right of withdrawal does not apply. If you are a sole trader or need help working out whether the rules apply to you, contact info@framenord.se and we will sort it out before you buy.
The first video
It is free. No payment, no refund and no obligation to buy more.
If the delivery is not right
- We fix it first. If the video does not match the agreed brief or the customer's own claims, we correct it free of charge. This does not count as a revision round.
- Revision round. For adjustments you want yourselves, two revision rounds per delivery apply.
- Refund. If we cannot correct the delivery so that it matches the description, we refund the amount for that part of the delivery. Contact us in writing within 14 days of delivery and we will handle it within 14 days after that.
Cancelling before we start
If you cancel before we have started work, you pay nothing. If we have already started, we charge for the work done, at most the package price.
Monthly subscriptions
The Test Lab and other recurring services, such as AI assistants, maintenance and the monthly part of the Scale package, run for at least three months and then have 30 days' notice. For Total rebrand, the binding period in the quote applies. You terminate in writing to info@framenord.se. A month already started is not refunded if we have delivered according to the agreement.
How to request a refund
Email us with your company name, what you ordered and what was not right. We reply within one working day.
Last updated 30 October 2026.